Frequently asked questions
How do I schedule an appointment?
We have an online booking system that you may access here or by calling our studio at 540-783-8209. If you are new to our studio, please book a complimentary consultation!
How do I cancel an appointment?
To cancel an appointment, you have the option to reschedule/cancel on your Patient Portal or by calling our studio at 540-783-8209 at least 24 hours before your scheduled appointment time.
What is your cancellation policy?
We know that life happens, so canceled appointments are inevitable. Please allow us advanced notice, preferably 24-48 hours before your appointment time, so that we may make adjustments and open our schedule to other clients on our wait list. Last minute cancellations do not allow us to fill our schedule in a timely manner. We appreciate your understanding of our cancellation policy as this will allow us to provide the highest quality service for all patients. We very much value your time and in return, we hope you value ours.
Cancellation fee: $100
By booking an appointment with us, you are automatically enrolled in our cancellation policy. To reserve your appointment with us, our system will require a credit card on file and will only be charged in the event of a late cancellation or no show. To be respectful of our providers’ time, any cancellations made in the 24 hour window or missed appointments will be assessed the $100 cancellation fee. If you miss your scheduled appointment repeatedly, we may require a 50% non-refundable deposit to hold your next appointment.
If it is within the 24 hour window and you need to adjust your appointment time within the same day, please give us a call at 540-783-8209 to not be assessed the cancellation fee.
A portion of the collected fees from our cancellation policy (50%) will be donated to a local domestic violence non-profit organization.
Can I bring my kids with me to my appointment?
We love kiddos! However, to ensure the safety of your children and to create a luxurious environment for all clients, we ask that you please make child care arrangements prior to your appointment. Should there be a last minute emergency, we kindly ask you to give our studio a call ahead of time to ensure we have staff available to assist. We are happy to make an exception.
How can I sign up for Thistle's mailing list?
By booking an appointment with us, you are automatically enrolled in our email marketing efforts! Don’t worry, we won’t spam you, but if you’d like to opt out of our email marketing, please send us an email at info@thistleskincarestudio.com and we’d be happy to remove you from our mailing list.
Do you have a wait list for appointments?
Yes! We have a wait list for each provider that we check daily. If we have a cancellation, we will call clients in the order that we received their request. Please give us a call at 540-783-8209 or send an email to info@thistleskincarestudio.com to be added to our wait list.
If I am a new patient, do I need a consultation?
Yes! A consultation with an Aesthetic Nurse (45 minutes) or a Skin Analysis with our Master Aesthetician (30 minutes) is required for new patients. (We offer virtual consults as well!) A consultation is all about YOU. During the consultation, we’ll go over your medical history, any past treatments you’ve received, your skincare concerns and goals, create the best short term/long term treatment plan for you, and discuss your budget!
How much are consultations?
They are complimentary to both new and existing patients!
How early should I arrive for my appointment?
We recommend arriving at least 15 minutes before your scheduled appointment. We have refreshments and snacks while you wait or a restroom if needed. Please ensure your online paperwork is completed prior to arriving. If your forms are not complete upon your arrival, it will take away from your treatment time. If you are experiencing issues completing your online paperwork, please give us a call prior to your appointment and/or arrive early so that we may assist.
What if I arrive late to my appointment?
Unfortunately, if you arrive more than 15 minutes past your appointment time, we will have to reschedule as it impedes on the service/treatment being provided and affects the next client that is scheduled. Please give us a call if you happen to be running behind so that we can make the proper adjustments. When creating our appointment times for each service, we were mindful to include enough time for charting, cleanup in between clients, and time for numbing for certain services. We always try our best to accommodate all of our clients but certain circumstances will be at the discretion of the provider.
What online forms need to be completed before every appointment?
Our studio uses a secure and confidential Electronic Medical Record system. All patients must register with us prior to their appointment by creating an online Patient Portal. After your online Patient Portal has been created and you’re logged in, you will have a few digital forms to fill out prior to every appointment: your Medical History (blue button that says “My Medical History” and under the Action Required section there will be the treatment specific Consent Form(s) and the Pre-Treatment Questionnaire(s). We prioritize patient safety and confidentiality and make sure our studio is up to standards with the latest laws and regulations.
How often should I update my Medical History?
If it has been over a year since your last visit or if you are a new patient, you will need to fill out your Medical History on your online Patient Portal. If there has been a recent change in your Medical History, we always recommend making sure those changes have been updated on your Patient Portal. Our team will review your history upon each visit with you in case anything was changed or missed. Patient safety is our top priority.
If I am an existing patient, do I need to complete the online paperwork?
Yes! Our team switched over to Electronic Medical Records in January 2022. If you visited our studio before then and are looking to schedule an appointment through our online booking system, you will follow the steps as if you were a new patient. After booking an appointment, you will receive an email from our EMR system, Aesthetic Record. Upon receiving the email, you will be prompted to create an Online Client Portal by clicking on New Patient Registration. This is to replace your physical chart and will be your individual medical record with us that's accessible 24/7.
Will I receive appointment confirmation reminders?
Automatic appointment reminders are emailed and texted from our EMR system, Aesthetic Record, upon booking, a week before and the day before your appointment.