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APPOINTMENT POLICY

Cancellations/No-Shows: We know that life happens, so canceled appointments are inevitable. Please allow us advanced notice, at least 24 hours before your appointment time, so that we may make adjustments and open our schedule to other clients on our wait list. Last minute cancellations do not allow us to fill our schedule in a timely manner. To reserve your appointment with us, our system will require a credit card on file and will only be charged in the event of a late cancellation or no show. To be respectful of our providers’ time, any cancellations made in the 24 hour window or no showed appointments will be assessed a $100 cancellation fee. By booking with us, you are agreeing to this policy. If you miss your scheduled appointment repeatedly, we may require a 50% non-refundable deposit to hold your next appointment. We appreciate your understanding of our cancellation policy as this will allow us to provide the highest quality service for all patients. We very much value your time and in return, we hope you value ours.

A portion of the collected fees from our cancellation policy (50%) will be donated to a local domestic violence non-profit organization that our owner, Aubry, supports.

Late Arrivals: If you arrive 10 minutes after the start of your appointment, we may need to reschedule as it impedes on the quality and time of your treatment/service as well as the following client’s appointment. We make every effort to make any accommodations for late arrivals as best as we can but we cannot guarantee that we will make an exception.

We recommend arriving at least 10 minutes before your scheduled appointment. We have refreshments and snacks while you wait or a restroom if needed. Please ensure your online paperwork is completed prior to arriving to ensure a smooth check-in process. If your forms are not complete upon your arrival, it will take away from your treatment time.

 

REFUND POLICY

We do not offer refunds on services rendered or Thistle Gift Certificates. Products may be refunded within 14 days and must not be opened or used. In the rare chance that you have an allergic reaction to a product, it may be exchanged for alternative products. Please speak with one of our providers so that we can assist in resolving the issue.

 

PACKAGE POLICY

For optimal results, all prepaid treatment packages must be used within 1 year of purchase. No refunds on packages purchased unless medically ineligible. In this case, completed treatments will be calculated as a single treatment and any remaining credit may be used on other services within 1 year of purchase.

 

GIFT CERTIFICATE POLICY

All gift certificates purchased with us, online or in person, must be used within 1 year of purchase unless otherwise stated on the certificate. Gift certificates must be present at checkout to apply. Seasonal discounted gift cards cannot be used with other promotions, offers, or membership benefits.

 

PRIVACY POLICY FOR SMS & EMAIL MARKETING

At Thistle Medical Aesthetics, we are committed to protecting your privacy and being transparent about how we collect, use and safeguard your personal information. This policy explains how we handle information related to our SMS and email communications.

1. How We Collect Your Information

We collect your phone number, email address and mailing address when you choose to share them with us, such as when you book an appointment, make a purchase, sign up on our website or opt in at our office. Signing up for marketing texts and emails is always optional and is never a condition of booking or purchasing any service or product.

If you opt in, you may receive:

  • Exclusive offers and promotions
  • Skincare tips and educational content
  • Upcoming events and giveaways

We also send appointment reminders and order updates related to services you’ve booked or products you’ve purchased.

2. How We Use Your Information

Your phone number, email address and mailing address are used only to send the communications described above. We do not sell, rent or share your personal information with third parties for their marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers that help us deliver our messages, such as our email and SMS platforms, solely to send our communications to you.

3. How to Opt Out

You can opt out of marketing communications at any time:

  • Reply STOP to any text message to unsubscribe from SMS
  • Click the “Unsubscribe” link at the bottom of any marketing email
  • Email us at info@thistlemedicalaesthetics.com or call 540-783-8209

Opting out of marketing messages will not affect essential appointment reminders or transactional communications.

4. Data Protection & Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure or misuse.

5. Questions

If you have any questions or concerns about this policy, please contact us at info@thistlemedicalaesthetics.com or 540-783-8209.

CHILDREN POLICY

We love kiddos! However, to ensure the safety of your children and to create a luxurious environment for all clients, we ask that you please make child care arrangements prior to your appointment. Should there be a last minute emergency, we kindly ask you to give our studio a call ahead of time to make the proper arrangements. We are happy to make an exception.